This Refund & Returns Policy applies to all skip bin hire bookings made through Kwik Skips (kwikskips.com.au) and Bonza Bins (bonzabins.com.au), both operated by the Brett Mills Family Trust (ABN 38 678 679 270).
By completing a booking on either website, you agree to the terms set out in this policy.
We understand that plans can change. Our cancellation policy is as follows:
To cancel a booking, please contact us as soon as possible by phone or email using the contact details below.
If you need to change your delivery date, please contact us at least 24 hours before your scheduled delivery. We will do our best to accommodate date changes subject to availability. Date changes are not guaranteed and may not always be possible.
If you would like your skip bin collected earlier than the scheduled pickup date, please contact us and we will arrange collection at the earliest available time. No refund is payable for unused hire days.
If you need to extend your hire period beyond the booked duration, please contact us before the scheduled collection date. Additional hire charges may apply. Extended hire is subject to availability and must be confirmed with our office.
Skip bins that are overloaded or contain prohibited items (as set out in our Terms and Conditions) will not be collected until the issue is resolved. No refund will be issued for hire periods lost due to overloading or the presence of prohibited materials.
Additional charges may apply for overweight loads, mattresses, tyres, and certain other materials. These charges are payable separately and are not subject to this refund policy.
All payments are processed securely through Stripe. Refunds approved under this policy will be returned to the original payment method within 5–10 business days, depending on your financial institution.
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
If you have any questions about this policy or would like to request a cancellation, please contact us:
Bonza Bins
Phone: (08) 9331 7271
Email: info@bonzabins.com.au
Address: 15 Ambrose Street, Rockingham WA 6168
